General queries
Some answers to other questions you might have.
Help > General queries
Help topics
Logging in
- Logging in as a new clubs customer
- Logging in as an existing member
- Logging in if your name isn't displayed
- Your customer number
- Password problems
Your account
- General account details
- Leaflet allocation
- Order history
- Scholastic Rewards
- How is my Free Books Totaliser calculated?
Ordering
- Using the School Group Order form
- Using the Quick shop order form
- Using the Master order form
- Changing organisers
- Why add class and child's name?
- What is my school URL?
- Can I open more than one School Group Order?
Your basket
- Emptying your basket
- Viewing other organisers' baskets
- Rewards
- Amending your order
- Saving your order
Checking out
- Proceeding to checkout
- Promotions
- Choose delivery address
- Entering payment
- Scholastic Rewards
- Order confirmation
- Completion of order
Delivery questions
- Expected delivery times
- About Postage and packaging
- What to do if you have a Damaged item
- What to do if you are Missing items